Technical Program Manager

Xi'an, China
Full Time
Server Engineering
Experienced

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.


Overview:
As a Project Manager, you are responsible for leading customer-facing projects to ensure that the “right” solution is designed, developed, tested, and deployed within customer expectations and that project goals and objectives are well defined and achieved. In this role you must have a strong technical project management background and also have excellent organization, problem solving and communications skills. You must have a solid understanding of project management fundamentals and  be comfortable communicating with a diverse stakeholder group including senior leaders both verbally and in writing.
The Project Manager manages the successful development and implementation of the product from beginning to end. This person sees strategic ideas from design and testing to implementation and market introduction.
The ideal candidate will be curious, pay strong attention to detail, and have a passion for customer success.

​​​​​Responsibilities:
  • Contribute to the vision, strategy, prioritization, and execution of product features for LotusFlare’s software stack;
  • Lead the ideation, technical development, and launch of innovative products;
  • Manage technical software products from kick-off to launch;
  • Turn incomplete, conflicting, or ambiguous inputs into action plans;
  • Drive product development with a team of world-class engineers and designers;
  • Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction;
  • Partner with other cross-functional teams including engineering, UX/UI, sales, marketing, and customer success;
  •  Analyze and monitor qualitative and quantitative data to develop the most remarkable user experience;
  • Define core metrics that measure the drivers of the business
​​​Requirements:
  • 5+ years of previous experience in product management or software development;
  • Able to discuss and work closely with engineers on high-level technical design and architecture;
  • 3+ years of working in an Enterprise software company is preferred;
  • Knowledge and experience in telecom BSS product is a must;
  • Knowledge and experience with at least three of TM Forum standards/frameworks;
  • (Information Framework, Process Framework, Open APIs, Open Digital Architecture);
  • Valid TM Forum certification is not a must but preferred;
  • Knowledge and 3+ years experience with Product Catalog and/or Order Management with at least 1 completed customer project or 1 completed product develop.

About:
At LotusFlare, we attract and keep amazing people by offering two key things:
  • Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
  • Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

 
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