Client Success Manager - Nomad

LotusFlare (www.lotusflare.com), an innovation led Silicon Valley based technology company specializing in digital transformation solutions, is seeking a dynamic and accomplished Enterprise Client Success Manager to help drive  expansion in its global enterprise markets. As an Enterprise Client Success Manager, you will be an instrumental part of our sales team, responsible for nurturing and supporting high-value opportunities and their delivery within the enterprise segment, working in close collaboration with the wider sales team.

LotusFlare has 2 key product lines:

1. LotusFlare Nomad eSIM Enterprise (https://www.getnomad.app/enterprise), which is market leader in providing multi-national corporations eSIM based mobile data solutions for their globally dispersed employees
2. LotusFlare DNO Cloud (https://lotusflare.com/offerings/lotusflare-dno-cloud/), which provides a cloud commerce and monetization managed service that serves as a digital business support system (BSS) for communications and media services providers.

This role is for the LotusFlare Nomad eSIM Enterprise product line where we are experiencing unprecedented demand and foresee significant growth in the future. 

We are looking for a hands-on and ambitious Client Success Manager to join Nomad and play a key role in our next stage of B2B growth. This is a hybrid role that sits at the intersection of project implementation and customer success, taking ownership of the client journey from contract signing through to successful launch and beyond.

You will work closely with sales, engineering and product teams to manage the onboarding process, act as the main point of contact for clients during implementation, and ensure each account goes live smoothly and on time. Once live, you will continue to engage clients regularly, ensure satisfaction, track performance, and work with sales to unlock upsell opportunities.

This is our first dedicated customer success hire, so it’s a unique opportunity to shape the role from the ground up. You’ll have the chance to define the function, influence how we support clients at scale, and over time, build a team beneath you as the business grows.

Responsibilities:

1. Own Client Onboarding and Implementation: Take full responsibility from contract signing through to go-live. Act as the main point of contact between the client, sales, and engineering to ensure onboarding is smooth and timely. Drive progress with clear timelines, documentation, and accountability.
2. Be the Operational Link: Make sure our engineers can focus on building and our sales team can focus on selling by owning the day-to-day coordination. Manage communications across Slack, email, and internal tools to keep everyone aligned and avoid delays.
3. Technical Enablement: Help clients understand what is needed to integrate with our API and SDK. You do not need to be a developer, but confidence in explaining technical concepts and navigating product documentation is essential.
4. Go-Live Ownership: Set clear go-live milestones and ensure each client reaches them. Track progress closely and maintain a single, up-to-date view of all implementations.
5. Post-Launch Success and Engagement: Once a client is live, stay involved. Run regular check-ins, performance reviews and strategic sessions to keep the relationship healthy and the client happy.
6. Support Growth and Expansion: Spot opportunities to grow accounts. Work closely with sales to identify upsell potential and build joint plans to unlock it.
7. Track Client Metrics: Monitor key indicators such as usage, churn risk, engagement levels and NPS. Use this data to flag risks early and support growth conversations.
8. Improve the Process: Help define how Nomad scales its post-sales function. Create repeatable workflows, templates and handover processes that will make future hires more effective.
9. Work Cross-Functionally: Collaborate with sales, engineering, marketing and product to ensure each client has the right level of support at every stage.

Requirements:

• 2+ years of experience in customer success, implementation, or account management, preferably in the technology or SaaS industry.
• Good technical understanding.
• Strong understanding of mid-market and enterprise customer success best practices.
• Excellent English communication, and presentation skills.
• Comfortable working in a fast-paced, dynamic environment with cross-functional teams.
• Self-motivated, proactive, and results-driven individual.
• Experience with CRM tools (e.g., HubSpot, Salesforce), ticketing tools (JIRA / Confluence.
• Proficiency in Google Workspace (Docs, Sheets, Slides) for reporting, presentations, and collaboration.
• Bachelor’s degree in Economics / business, technology, or a related field (preferred).

Benefits we have for you:

• Competitive salary package.
• Paid lunch (In the office)
• Private healthcare
• Yearly bonus
• Training and workshops

About LotusFlare

LotusFlare employees join and remain at LotusFlare for two simple reasons. First, they can see immediately that their work makes a positive impact on LotusFlare customers, and second, they grow on a personal level by developing best practices and experience in cloud-native enterprise software.  LotusFlare Founder and CEO Sam Gadodia believes that if you want to make an impact and change industries for the better, you should consider joining LotusFlare. 

LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify the customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make the mobile internet accessible and affordable to people in parts of the world who often did not have access. 

From this initial work, LotusFlare’s mission now is to design, build and continuously advance a cloud-native digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for the company’s main offering, the LotusFlare Digital Network Operator® Cloud. LotusFlare DNO™ Cloud is a digital commerce and monetization managed service that serves as a digital BSS to deliver valuable business outcomes for communications and media services providers.

LotusFlare looks for people all around the world who are passionate in their aim to make an impact and change industries for the better by simplifying technology. Headquartered in the heart of Silicon Valley with offices in EMEA and APAC, LotusFlare serves Verizon, Globe Telecom, MPIC, Digi, DISH Networks, Permata Bank, Singtel, Digicel, Supercell, and other leading enterprises around the world.

LotusFlare Website and Social Media

Website: www.lotusflare.com

LinkedIn: https://www.linkedin.com/company/lotusflare

Instagram: https://www.instagram.com/lifeatlotusflare/ 

Twitter: https://twitter.com/lotus_flare