Business Analyst / Product Owner - Core Experience

Toronto, Canada
Full Time
Mid Level

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Job Description and Responsibilities:

As a Business Analyst / Product Owner at LotusFlare, you will bridge the gap between business stakeholders and technical teams, translating business needs into well-defined requirements while ensuring delivered solutions meet user expectations. You'll work closely with product management, engineering, and design teams to clarify requirements, prioritize features, and support successful product delivery.

Responsibilities

Requirements Analysis & Documentation (40%)

  • Elicit, analyze, and document detailed business and technical requirements
  • Create user stories, acceptance criteria, and functional specifications
  • Facilitate requirement gathering workshops with stakeholders
  • Ensure requirements are clear, testable, and aligned with business goals
  • Maintain requirement traceability and documentation

Product Backlog Management (25%)

  • Own and refine the product backlog for your assigned area
  • Prioritize requirements based on business value and technical constraints
  • Break down complex features into manageable user stories
  • Support sprint planning and backlog grooming sessions
  • Work with stakeholders to manage scope and expectations

Process Documentation & Improvement (15%)

  • Analyze existing processes and identify opportunities for improvement
  • Create and maintain process flows, wireframes, and user journey maps
  • Validate solutions against requirements through testing and data analysis
  • Collaborate with QA to ensure test cases align with acceptance criteria
  • Participate in user acceptance testing

Cross-functional Collaboration (20%)

  • Serve as the liaison between business stakeholders and development teams
  • Collaborate with UX teams to ensure designs meet business requirements
  • Partner with product managers to align features with product strategy
  • Support the development team during implementation
  • Communicate progress, risks, and issues to stakeholders

REQUIREMENTS

  • Bachelor's degree in Business, Information Systems, Computer Science, or related field
  • 1-4 years of experience as a Business Analyst, Product Owner, or similar role in technology
  • Strong analytical skills with ability to translate complex business needs into clear requirements
  • Experience with Agile methodologies and tools (JIRA, Confluence)
  • Excellent communication and facilitation skills
  • Experience creating user stories, acceptance criteria, process flows, and wireframes
  • Ability to work effectively in a fast-paced environment with changing priorities
  • Understanding of software development lifecycle
  • Knowledge of telecommunications industry a plus
  • CSPO, CBAP, or similar certifications preferred

About us:

At LotusFlare, we attract and keep amazing people by offering two key things:

  • Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
  • Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.


If you require disability related accommodation to participate in the recruitment process, please advise the Human Resources Department as soon as possible. Accommodation may be provided in all steps of the hiring process.
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