Product Operations Specialist
LotusFlare is a product company developing cloud native SaaS platform. Our solution is adopted by leading telecom providers to lift their product infrastructure into the digital age. Our cloud native SaaS platform runs on public clouds as well as supporting on-premise and hybrid cloud deployments.
Working with us means working with a dynamic team of top engineers in the field at the leading edge of technology and infrastructure abstraction.
Position summary:
As a Product Operations Specialist, you will be instrumental in bringing structure and operational excellence to our expanding product organization. You will play a crucial role in establishing scalable processes, managing essential tools, ensuring smooth day-to-day operations, and fostering a culture of respect for and adherence to our Agile methodologies.
This role offers a unique chance to contribute to the foundational framework that will support our continued growth and success, working closely with Product Managers, Designers, and Engineers to deliver exceptional products within an Agile environment.
Responsibilities
- Scrum Process Support: Assist the product and engineering teams in adhering to our defined Scrum processes and ceremonies (e.g., Sprint Planning, Daily Scrums, Sprint Reviews, Sprint Retrospectives).
- Facilitation Assistance: Support the facilitation of Scrum ceremonies, ensuring they are productive, time-boxed, and aligned with team goals.
- Tool and Platform Support: Assist in the maintenance and improvement of our product development tools (e.g., Jira, Confluence, roadmapping software, analytics dashboards). This includes user onboarding, troubleshooting, basic configuration, and ensuring the tools are configured to support our internal processes.
- Data Management & Reporting: Support the collection, organization, and basic analysis of product-related data, including metrics relevant to Scrum (e.g., velocity, burndown charts). Assist in the creation and distribution of regular reports and dashboards to the product and leadership team.
- Process Definition and Documentation: Help define and document clear and concise product development processes, workflows, best practices, and guidelines for a Scrum implementation that is appropriate for a rapidly growing organization.
- Communication & Coordination: Assist in the coordination of meetings, workshops, and other product-related activities. Help disseminate information effectively across the product team and with other stakeholders, ensuring alignment on Scrum practices.
- Knowledge Management: Contribute to the organization and maintenance of internal knowledge bases and documentation repositories, including resources on our Scrum process.
- Bachelor's degree in Business Administration, Operations Management, Computer Science, or a related field (or equivalent practical experience).
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- A proactive and problem-solving attitude with the ability to take initiative.
- Ability to learn quickly and adapt to new tools and processes.
- A strong interest in technology and product development.
- Ability to work effectively both independently and as part of a team.
- Strong proficiency in Google Workspace, Confluence, and Jira.
- Strong understanding of Agile and Scrum principles.
About LotusFlare
LotusFlare employees join and remain at LotusFlare for two simple reasons. First, they can see immediately that their work makes a positive impact on LotusFlare customers, and second, they grow on a personal level by developing best practices and experience in cloud-native enterprise software. LotusFlare Founder and CEO Sam Gadodia believes that if you want to make an impact and change industries for the better, you should consider joining LotusFlare.
LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify the customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make the mobile internet accessible and affordable to people in parts of the world who often did not have access.
From this initial work, LotusFlare’s mission now is to design, build and continuously advance a cloud-native digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for the company’s main offering, the LotusFlare Digital Network Operator® Cloud. LotusFlare DNO™ Cloud is a digital commerce and monetization managed service that serves as a digital BSS to deliver valuable business outcomes for communications and media services providers.
LotusFlare looks for people all around the world who are passionate in their aim to make an impact and change industries for the better by simplifying technology. Headquartered in the heart of Silicon Valley with offices in EMEA and APAC, LotusFlare serves Verizon, Globe Telecom, MPIC, Digi, DISH Networks, Permata Bank, Singtel, Digicel, Supercell, and other leading enterprises around the world.
LotusFlare Website and Social Media
- Website: www.lotusflare.com
- LinkedIn: https://www.linkedin.com/company/lotusflare
- Instagram: https://www.instagram.com/lifeatlotusflare/
- Twitter: https://twitter.com/lotus_flare