DevOps Support Engineer

Pune, India
Full Time
Infrastructure Engineering
Mid Level

 

DevOps Support Engineer
 

 

Job Description

DevOps Support Engineers at LotusFlare guarantee the quality of the software solutions produced by LotusFlare by monitoring, responding to incidents and testing and quality checking.  

With shared accountability and code ownership, DevOps Support Engineers take on-call responsibilities and incident management work. 

Through these activities, LoutsFlare developers write code that better fits into their applications and infrastructure, helping them proactively deepen the reliability of services being deployed.  DevOps Support Engineers will test the functionality of the code to bring out every flaw and to improve on the under performance of every standalone feature. This role is always on the lookout for opportunities to improve any and every feature to bring customer satisfaction.

Partnered alongside the best engineers in the industry on the coolest stuff around, the code and systems you work on will be in production and used by millions of users all around the world.  Our team comprises engineers with varying levels of experience and backgrounds, from new grads to industry veterans. Relevant industry experience is important (Site Reliability Engineer (SRE), Systems Engineer, Software Engineer, DevOps Engineer, Network Engineer, Systems Administrator, Linux Administrator, Database Administrator or similar role), but ultimately less so than your demonstrated abilities and attitude.

Job Responsibilities

  • Monitoring backend services (cloud based infrastructure)
  • Supporting, troubleshooting, investigating issues and incidents (support developers and infra team with system metrics analysis, logs, traffic, configuration, deployment changes, etc)
  • Supporting and improving monitoring/alerting systems (Searching, testing, deploying new functionality for existing tools)
  • Creating new features for automating troubleshooting and investigation process
  • Creating new tools to improve support process
  • Drafting reports and summarizing information after investigations and incidents

Job Requirements

  • At least 1 year of work experience with similar responsibilities
  • Strong knowledge and practical experience in working with the Linux(Ubuntu) command-line/administration
  • Understanding of network protocols and troubleshooting (TCP/IP, UDP)
  • Strong scripting skills (Bash, Python)
  • Critical thinking and problem solving
  • Understanding of containerization (Docker, container)
  • Experience with troubleshooting API driven services
  • Experience with Kubernetes
  • Experience with Git
  • Background in release management processes
  • English — Professional written and verbal skills

Good to have:

  • Prometheus, Grafana, Kibana (Query language)
  • Experience with Nginx/OpenResty
  • Experience with telco protocols (Camel,  Map,  Diameter)  from advantage
  • Software development/scripting skills 
  • Basic knowledge Casandra, PostgreSQL
  • Experience with using AWS cloud services (EC2, Redshift, S3, RDS, ELB/ALB, ElastiCache, Direct Connect, Route 53, Elastic IPs, etc.)
  • CI/CD: Jenkins
  • Terraform

Recruitment Process

HR Interview followed with 4-5 Levels of Technical Interviews


About LotusFlare

LotusFlare employees join and remain at LotusFlare for two simple reasons. First, they can see immediately that their work makes a positive impact on LotusFlare customers, and second, they grow on a personal level by developing best practices and experience in cloud-native enterprise software.  LotusFlare Founder and CEO Sam Gadodia believes that if you want to make an impact and change industries for the better, you should consider joining LotusFlare. 

LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify the customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make the mobile internet accessible and affordable to people in parts of the world who often did not have access. 

From this initial work, LotusFlare’s mission now is to design, build and continuously advance a cloud-native digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for the company’s main offering, the LotusFlare Digital Network Operator® Cloud. LotusFlare DNO™ Cloud is a digital commerce and monetization managed service that serves as a digital BSS to deliver valuable business outcomes for communications and media services providers.

LotusFlare looks for people all around the world who are passionate in their aim to make an impact and change industries for the better by simplifying technology. Headquartered in the heart of Silicon Valley with offices in EMEA and APAC, LotusFlare serves Verizon, Globe Telecom, MPIC, Digi, DISH Networks, Permata Bank, Singtel, Digicel, Supercell, and other leading enterprises around the world.

 

LotusFlare Website and Social Media

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