Client Engagement Manager

We are a product-first company with headquarters in Silicon Valley and other offices around the globe. We are building the next-generation software stack for specific verticals including Telecommunications Operators and Healthcare Providers. 

We believe that by working at LotusFlare you have a unique opportunity to:

• Grow on a personal level by picking up best practices and experience in digital software and product development.
• Work with renowned industry experts who proved themselves in companies like Facebook and Microsoft.
• Make an impact in the lives of millions of people by making mobile internet and health care delivery more affordable and accessible.
• Be an architect and take part in structurally reshaping industries through the power of digitization.
• Successfully launch new, high visibility digital brands and products.

SUMMARY

As a Client Engagement Manager at LotusFlare, you will lead the day to day execution of a client project while building a trusted relationship with the client. You will lead the project team consisting of LotusFlare and client team members and guide them towards project execution and achieving overall project goals. You’ll work directly with clients and you’ll take ownership of the overall project and its deliverables. 

You will have the opportunity to build on your proven leadership skills and leverage your interest in inspiring others, building strong relationships, and making a demonstrable impact. In a collaborative team setting, you'll work closely with other functions and delivery team members but also autonomously with little direction. Your superior analytical, quantitative and conceptual thinking skills and strong interpersonal and communication skills will ensure successful client projects and team performance. You would have a deeper understanding of LotusFlare’s Digital platform. The client delivery typically includes gathering and analyzing information, formulating and testing hypotheses, and developing recommendations incorporating LotusFlare’s digital platform and services. From there, you will implement those recommendations with client team members.

In this role you must have a technical background, time management, organization and have excellent problem solving skills. You must have a good understanding of project management fundamentals and must be comfortable communicating with senior leadership verbally and in writing within LotusFlare and also the assigned accounts. We ask for a lot, but we also offer a lot!

RESPONSIBILITIES

• Responsible to lead, update, coordinate, plan and program manage project(s).
• Own the project plan covering all workstreams, delivery dates, milestones, inter-dependencies, gates, squads, sprints, chapters, etc.  
• Operate as the lead point of contact for any and all matters specific to your account(s).
• Build and maintain strong, long-lasting customer relationships.
• Own and update the project risk management matrix. 
• Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers by working closely internally with  product and engineering teams and externally with customer
• Understand LotusFlare’s Digital platform, system architecture and integration components and manage production releases, and project handover to our support and operational teams.
• Act as a key interface between the customer and the LotusFlare organization including product, engineering, support and business.
• Secure client sign off on certificates of acceptance, coordinate with LotusFlare finance on invoice generation and collections
• Executive presence and excellent written and verbal communications skills. You will need to present to, and occasionally have difficult conversations with the client.
• Be a part of a Global Delivery Team, share experiences and evolve the project management playbook: simplify processes, methods and tools with creative ideas
• Troubleshoot customer technical issues in real time
• Create documentation and develop best practices to help customers get the most out of using the system

REQUIREMENTS

• Bachelor’s degree from a top-tier university with consistent outstanding academic record; Advanced degree or MBA is preferred  
• 5+ years of business, project management or consulting experience in a reputable company
• Proven record of high performance and substantial achievements in your past positions
• Deep expertise in industries such as enterprise software, telecommunications and health care with specific bent towards digitization
• Solid functional knowledge, including but not limited to strategy, business development, product development, project management, marketing and/or sales. 
• Outstanding record of academic and managerial or professional achievement
• Exceptional analytical and quantitative problem solving skills. Able to distill data and articulate the rationale for making difficult trade-offs
• Demonstrated leadership ability in a team environment
• Initiative taker, eager to break new ground, create opportunities for others
• Willingness to take personal risks - as seen through leadership roles - in work environment and extracurricular activities Ability to work effectively with people at all levels in an organization
• Comfort and experience with cross-organizational communication; excellent written and verbal communication skills
• Bonus: certified SCRUM Master or PMP designation
• Fluency in English is a must 
• Willingness and ability to travel

PERKS

• Competitive salary package
• Medical insurance
• Yearly bonus
• Company stock options
• Training and workshops
• Truly flexible working hours

MORE ABOUT US

LotusFlare was founded in 2014 by 3 seasoned Facebookers with a common vision to make mobile more accessible and convenient for the users. Our solution is adopted by leading enterprises and it lifts their product infrastructure into the digital age. We are replacing traditional business backends with an engagement centric dynamic product stack. Our cloud-native SaaS platform running on leading public clouds as well as supporting on-premise private and hybrid clouds is based on latest technologies picked from the CNCF stack.

LotusFlare is backed by leading investors including Social Capital and Google Ventures.  LotusFlare provides a digital platform for enterprises to create a 100% digital customer experience. LotusFlare also provides a Growth platform to drive user acquisition, engagement, and monetization on digital products. LotusFlare's clients include leading companies such as Verizon Wireless, T-Mobile, Dish, Singtel, Digi, Globe, Digicel and Telekom Austria (A1).