Client Engagement Associate

Toronto, Canada
Full Time
Service Delivery
Experienced

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Responsibilities:
  • Handle the assessment of business needs, requirement gathering, analyzing, documenting, and managing changes and prioritize immediate business needs and recommend options, risks, and costs.
  • Collaborate with business stakeholders and cross-functional development teams to elicit, document, and analyze business requirements for new projects, system enhancements, or process improvements.
  • Act as a liaison between business stakeholders and IT teams, ensuring clear communication and understanding of project objectives, status, and issues.
  • Document and present findings and recommendations to management concisely.
  • Work with various business and delivery teams ensuring good, solid, well-written requirements that allow IT delivery teams to create solutions that align to the requirements.
  • Create and maintain requirements specification documents, use cases and process models.
  • Help business stakeholders prioritize and manage changing requirements.
  • Manage testing, production releases, and project handover to customer support and operational teams. 
  • Support project management activities, ensuring issues are documented and addressed. 
  • Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas. 
Requirements:
  • Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred 
  • 3+ years of experience in management consulting, business analysis, enterprise software, or startups 
  • Deep expertise in industries such as mobile and fixed telecommunications, media and technology. 
  • Functional knowledge, including but not limited to strategy, project management, and product management. 
  • Exceptional analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs. 
  • Initiative taker, eager to break new ground, create opportunities for others, and a quick learner. 
  • Comfort and experience with cross-organizational communication; excellent written and verbal communication skills. 
  • Excellent verbal and written communication skills. 
Benefit:
  • Competitive salary package.
  • Paid lunch.
  • Yearly bonus.
  • Training and workshops.
  • Truly flexible working hours.


About:
At LotusFlare, we attract and keep amazing people by offering two key things:

  • Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
  • Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

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