LotusFlare, Inc.

Social Media & Community Manager

Nomad - Belgrade, Serbia - Full Time

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Job Description and Responsibilities:

As Senior Community Manager, you will be responsible for shaping and growing the online presence and engagement of Nomad across organic social media platforms and within eSIM-specific communities. You will work to foster engagement and conversations around eSIM technology and its benefits for travelers, as well as manage customer feedback to refine our marketing and product strategies. This role blends traditional community management with a focus on educating and building trust within the rapidly expanding market of digital nomads, travelers, and tech-savvy users who rely on eSIM solutions.

Community Engagement & Strategy:

Develop and execute global community engagement strategies to drive growth and enhance engagement on platforms like Instagram, Twitter, Facebook, Reddit, and specialized travel or tech communities.
Nurture and build a thriving community, celebrating user milestones, sharing experiences, and fostering loyalty among digital nomads, travelers, and tech enthusiasts.
Act as the voice of the community, responding to inquiries, comments, and feedback in a manner that reflects the brand’s voice and values, educating users about the benefits of eSIM technology.

eSIM-Focused Content & Education:

Create and share engaging, educational content that helps users understand the advantages of eSIM for travelers, including AMAs (Ask Me Anything), travel tips, and news about eSIM developments and innovations.
Organize virtual events, such as webinars or AMA sessions, to educate the community about eSIM technology and encourage active participation.
Collaborate with influencers, travel bloggers, and other key stakeholders in the travel and technology space to amplify awareness and engagement around eSIM products.

Community Insights & Analytics:

Monitor social media platforms and online communities to gather insights into user sentiment, frequently asked questions, brand mentions, and emerging trends related to eSIM and mobile connectivity.
Gather community feedback and share insights with the marketing and product teams to continuously improve the eSIM offerings and customer experience.
Track community growth, engagement, and sentiment using analytics tools and generate regular reports to inform internal teams on strategy and content performance.

Crisis Management & Moderation:

Address community concerns and resolve issues swiftly, maintaining a positive, helpful environment even in challenging situations.
Moderate discussions within the community to ensure a safe, respectful, and constructive space for all members.

Job Requirements:

3-5 years of experience in community management, social media strategy, or a related field.
Background in telecom, tech, or a related digital industry is preferred.
Experience with marketing for B2C mobile app brand is advantageous but not mandatory.
Deep understanding of mobile connectivity solutions, eSIM technology, and the benefits of eSIM for travelers.
Experience managing communities on social media platforms (Instagram, Facebook, Twitter, Reddit) and in specialized forums related to travel or technology.
Strong written and verbal communication skills with the ability to engage users in a friendly, informative, and authentic manner.
Familiarity with social media management and analytics tools, such as Hootsuite, Buffer, or community management platforms.

Strong interpersonal skills, with a proactive mindset and the ability to foster positive interactions.
Adaptable to the fast-evolving telecom and eSIM space, with a passion for educating users and building communities.
Passion for travel and technology, with an understanding of the challenges and needs of digital nomads and frequent travelers.

Benefits:

Private healthcare
Paid lunch in the office
Yearly bonus
Educational budget
Training and workshops
Flexible working hours

About us:

At LotusFlare, we attract and keep amazing people by offering two key things:

Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.